Terms of service
Last updated: 11 August 2026
Welcome to VXENÉ.
These Terms of Service (“Terms”) apply to your use of the VXENÉ website and to purchases made through our online store.
By accessing our website, creating an account, placing an order, or purchasing a product from VXENÉ, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. About VXENÉ
VXENÉ is an online activewear brand offering women’s activewear and related products through our website.
In these Terms, “VXENÉ”, “we”, “us” and “our” refer to VXENÉ.
“You” and “your” refer to the person using our website or purchasing our products.
2. Using Our Website
You may use our website for lawful purposes only.
You agree not to:
- Use our website for fraudulent, unlawful or unauthorised purposes;
- Attempt to gain unauthorised access to our website, systems or accounts;
- Interfere with the security or operation of our website;
- Copy, reproduce, modify or distribute our website content without permission;
- Use automated systems to collect or scrape our content without our permission; or
- Provide false or misleading information when placing an order.
We may restrict or terminate access to our website where we reasonably believe that these Terms have been breached or that fraudulent or abusive activity has occurred.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, measurements, sizing information and other information displayed on our website are accurate.
However, colours may appear slightly different depending on your device, screen settings, lighting and other factors.
Product measurements may also have minor variations.
You should review the product description and size information before placing an order.
Nothing in this section limits your rights under applicable consumer law. Products supplied by VXENÉ must meet applicable legal guarantees, including requirements relating to quality, description and fitness for purpose. (Consumer Protection)
4. Product Availability
All products, colours and sizes are subject to availability.
We may change, discontinue or update products at any time.
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include a refund where required.
5. Orders
When you place an order through our website, you are offering to purchase the products selected in your order.
After submitting your order, you will receive an order confirmation by email.
An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted where there is an issue affecting fulfilment.
We may cancel or decline an order where reasonably necessary, including where:
- A product is unavailable;
- There is an obvious pricing or product information error;
- We reasonably suspect fraudulent or unauthorised activity;
- We are unable to fulfil the order; or
- Required information has not been provided.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected products.
6. Pricing
All prices are displayed in the currency shown on our website or at checkout.
Prices may change from time to time. A price change will not affect an order that has already been accepted, except where an obvious error needs to be corrected.
We make reasonable efforts to ensure that prices and product information are accurate.
If an obvious pricing error occurs, we may contact you before fulfilling the order.
Any applicable taxes, duties or charges will be handled in accordance with applicable laws and the information displayed at checkout.
7. Payment
Payment must be successfully completed before an order can be processed.
We may use third-party payment providers to process payments securely.
By submitting payment information, you confirm that you are authorised to use the payment method.
We may cancel or suspend an order where a payment is declined, reversed, disputed or reasonably suspected to be fraudulent.
8. Shipping and Delivery
Shipping information, available delivery methods, estimated delivery times and applicable shipping charges are displayed on our website or at checkout.
Estimated delivery times are not guaranteed delivery dates and may be affected by circumstances such as carrier delays, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.
Once an order has been dispatched, tracking information may be provided where available.
If your order does not arrive within a reasonable timeframe, please contact us so that we can investigate and assist you.
Where VXENÉ is responsible for arranging delivery, nothing in these Terms limits our obligations under applicable consumer law. New Zealand consumer law, for example, requires products sold by businesses to be delivered within a reasonable time and provides remedies where applicable guarantees are not met. (Consumer Protection)
For further information, please see our Shipping Policy.
9. Returns, Refunds and Exchanges
Our Returns & Refund Policy explains our process for returns, exchanges and refunds.
Any voluntary change-of-mind return policy offered by VXENÉ is subject to the conditions stated in that policy.
However, nothing in our Returns & Refund Policy or these Terms limits or excludes rights that you may have under applicable consumer protection laws.
For customers in New Zealand, this includes applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
For customers in Australia, this includes applicable consumer guarantees under the Australian Consumer Law.
Where a product is faulty, unsafe, not of acceptable quality, does not match its description, or otherwise fails to meet applicable consumer guarantees, you may be entitled to a remedy such as a repair, replacement or refund depending on the circumstances. (Consumer Protection)
10. Change-of-Mind Purchases
If you simply change your mind about a purchase, any return or exchange available from VXENÉ will be governed by our Returns & Refund Policy.
Change-of-mind returns may be subject to reasonable conditions such as the product being unworn, unused and in its original condition.
These conditions do not apply to the extent that they would unlawfully restrict your statutory consumer rights.
11. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, incorrect or materially different from what you ordered, please contact us as soon as reasonably possible.
We may ask you to provide photographs, your order number or other reasonable information to help us assess the issue.
Where required by applicable consumer law, VXENÉ will provide an appropriate remedy.
We will not ask you to waive any legal rights that cannot lawfully be excluded.
12. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible after placing your order.
We will try to accommodate requests where the order has not yet been processed or dispatched.
Once an order has been processed or dispatched, it may no longer be possible to change or cancel it.
Nothing in this section affects any cancellation or other rights you may have under applicable law.
13. Incorrect Delivery Information
You are responsible for providing accurate delivery information when placing your order.
Please check your name, address, suburb, city, postcode and contact details before completing your purchase.
If you realise that your delivery information is incorrect, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
14. Intellectual Property
All content appearing on the VXENÉ website is owned by or licensed to VXENÉ unless otherwise stated.
This includes:
- The VXENÉ name;
- VXENÉ logos and branding;
- Product photography;
- Campaign imagery;
- Graphics;
- Website design;
- Product descriptions;
- Written content; and
- Other original website materials.
You may view and use our website for personal, non-commercial purposes.
You must not reproduce, copy, modify, distribute, publish, sell or commercially exploit VXENÉ content without our prior written permission.
15. User Content
If you submit or publish content to VXENÉ, including reviews, photographs, comments or other material, you confirm that you have the right to provide that content.
By submitting content, you grant VXENÉ permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.
We may remove content that is unlawful, offensive, misleading, defamatory, abusive or otherwise inappropriate.
16. Third-Party Services
Our website may use third-party services to support functions such as:
- Payment processing;
- Website hosting;
- Analytics;
- Marketing;
- Customer support;
- Order fulfilment; and
- Delivery.
Your use of certain third-party services may also be subject to those providers’ own terms and policies.
17. Website Accuracy and Availability
We aim to keep the information on our website accurate and up to date.
However, we do not guarantee that the website or its content will always be complete, accurate, uninterrupted or error-free.
We may temporarily suspend, modify or discontinue parts of the website for maintenance, updates, security or other operational reasons.
18. Limitation of Liability
To the maximum extent permitted by applicable law, VXENÉ will not be liable for losses that are indirect, unforeseeable or outside our reasonable control.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot legally be excluded, restricted or modified.
Nothing in these Terms limits our liability where doing so would be unlawful.
19. Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by events beyond our reasonable control.
These may include:
- Natural disasters;
- Severe weather;
- Government actions;
- Strikes;
- Transport disruptions;
- Customs delays;
- Carrier disruptions;
- Internet or technology failures; or
- Other circumstances that could not reasonably be prevented or controlled.
Where appropriate, we will take reasonable steps to minimise the impact of such events.
20. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and disclose personal information when you use our website or purchase from VXENÉ.
21. Links to Other Websites
Our website may contain links to third-party websites.
These links are provided for convenience. VXENÉ does not control third-party websites and is not responsible for their content, security, privacy practices or availability.
Your use of third-party websites is subject to their own terms and policies.
22. Changes to These Terms
We may update these Terms from time to time.
When we make changes, we will publish the updated Terms on our website and update the “Last updated” date.
The updated Terms will apply from the date they are published, unless otherwise required by law.
23. Governing Law
These Terms are governed by the laws of New Zealand.
Where applicable, mandatory consumer protection laws in the country or jurisdiction where you reside will continue to apply.
Nothing in these Terms is intended to prevent you from relying on rights that cannot legally be excluded or limited.
24. Contact Us
If you have any questions about these Terms, your order, our products or our policies, please contact us.
VXENÉ
Email: [YOUR CUSTOMER SERVICE EMAIL]
Website: [YOUR WEBSITE]
Your Consumer Rights
Nothing in these Terms is intended to exclude, restrict or modify your rights under applicable consumer protection laws.
For customers in New Zealand, this includes rights and protections under laws such as the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
For customers in Australia, this includes consumer guarantees and protections under the Australian Consumer Law.
These legal rights apply independently of any voluntary warranty, return policy or guarantee offered by VXENÉ.